Return & Exchange Policy for Fashion Cork
At Fashion Cork, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, we offer a straightforward return and exchange process. Please review our policy below for all the details.
Return Policy
Eligibility for Returns
•Items must be returned within 30 days of delivery.
•Returned items must be:
•Unworn, unwashed, and unused.
•In their original packaging, with all tags and labels intact.
Non-Returnable Items
The following items are not eligible for return:
•Final sale or clearance items.
•Customized or personalized items.
•Items damaged due to misuse, improper care, or wear and tear.
How to Initiate a Return
1.Contact Us
•Email us at [email protected] with your order number and reason for the return.
2.Approval
•Once your request is approved, you will receive a return authorization and instructions for shipping the item back.
3.Shipping Costs
•Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
Refunds
•Processing Time: Refunds are processed within 5-7 business days after we receive and inspect the returned item.
•Refund Method: Refunds will be issued to the original payment method.
•Original Shipping Fees: These are non-refundable unless the return is due to an error by Fashion Cork.
Exchange Policy
Eligibility for Exchanges
•Exchanges are available for:
•A different size or color of the same item, subject to stock availability.
•Replacements for defective or incorrect items.
Exchange Process
1.Contact us at [email protected] with your order details and the desired size or color.
2.Ship the original item as per the provided instructions.
Shipping Costs for Exchanges
•Customers are responsible for shipping costs unless the exchange is due to a defective or incorrect item.
Defective or Incorrect Items
If you receive a defective or incorrect item:
•Notify us within 7 days of receiving your order at [email protected].
•Include your order number and photos of the defective or incorrect item.
•We will provide a prepaid return label and arrange for a replacement or refund.
Important Notes
•Processing Time: Allow up to 10 business days for us to process your return or exchange after receiving your item.
•Condition of Returned Items: Items that do not meet the eligibility criteria will not be refunded or exchanged.
Contact Information
For questions or assistance with returns or exchanges, please contact us:
Fashion Cork
20 E Main St, Los Gatos, CA 95030 USA
Phone: +1 (213) 621-7704
Email: [email protected]
Thank you for shopping with Fashion Cork. We’re here to ensure your satisfaction and make your experience with us enjoyable and worry-free!